Effective Date: March 26, 2026 Last Updated: March 26, 2026 Website: https://growwithpurplegold.com
At Purple Gold, we are deeply committed to delivering real value to every client we work with. We understand that investing in your education and career is a significant decision, and we take that trust seriously.
Please read this Refund Policy carefully before purchasing any of our services.
1. Our Policy on Refunds
Purple Gold operates a no-refund policy on all services and programmes.
Once payment has been made and service delivery has commenced, refunds will not be issued. This applies to all our services, including but not limited to:
- Global ESL Teacher Accelerator Programme
- Teacher Professional Development workshops and training
- School Development and Consulting engagements
- Education Recruitment Support
- International School Partnership facilitation
- Fellowship and Scholarship advisory services
- Consultation sessions
2. Our Commitment to Your Satisfaction
While we do not offer refunds, your satisfaction is our priority. We stand behind the quality of our services and are committed to ensuring you receive the value you were promised.
If you are dissatisfied with any aspect of our service, we will revisit and reassess the service delivered to ensure it meets the agreed-upon scope and standards. This may include:
- Additional consultation sessions to address your concerns.
- Revisions or adjustments to deliverables where applicable.
- Extended support or follow-up to ensure your goals are being met.
We believe in making things right — not walking away. Our goal is to ensure every client leaves with tangible value, even if the journey requires adjustments along the way.
3. How to Raise a Concern
If you are not satisfied with a service you’ve received, please contact us within 14 days of the service delivery or completion date. We will:
- Acknowledge your concern within 48 hours.
- Review the details of the service delivered against what was agreed upon.
- Work with you to find a fair resolution that ensures you receive value.
The sooner you reach out, the faster we can address the issue.
4. Cancellations Before Service Delivery
If you wish to cancel a service before delivery has commenced, please contact us as soon as possible.
- Cancellations made more than 7 days before the scheduled service start date may be eligible for a credit toward a different Purple Gold service of equal or lesser value.
- Cancellations made within 7 days of the scheduled service start date are not eligible for credits or refunds, as resources and preparation will have already been allocated.
Credits are valid for 6 months from the date of issue and are non-transferable.
5. Exceptions
In rare circumstances, Purple Gold may consider exceptions to this policy on a case-by-case basis. These may include:
- Duplicate or accidental payments (which will be refunded in full).
- Service delivery that was entirely unfulfilled due to a fault on our part.
- Extraordinary circumstances beyond the client’s control.
Any exceptions are at the sole discretion of Purple Gold management.
6. Third-Party Fees
Purple Gold is not responsible for refunding fees paid to third-party providers, including but not limited to:
- TEFL/TESOL certification bodies
- Scholarship or fellowship application fees
- Platform registration or subscription fees
- Payment processing charges
Any refund requests related to third-party services must be directed to the respective provider.
7. Why We Don’t Offer Refunds
Education consulting is a service-based industry. When you engage Purple Gold, we invest time, expertise, and resources from the moment your service begins — including research, personalised planning, and one-on-one consultations.
Unlike a physical product, our services cannot be “returned.” However, they can be improved, adjusted, and revisited until you are satisfied with the value delivered. That is our commitment to you.
We would rather invest the effort in getting it right for you than issue a refund and walk away.
8. Changes to This Policy
Purple Gold reserves the right to update this Refund Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date.
Changes will not apply retroactively to services already purchased.
9. Contact Us
If you have questions about this Refund Policy or need to raise a concern about a service, please reach out to us:
Purple Gold Website: https://growwithpurplegold.com
Email: purplegoldlitegmail-com
Contact Page: https://growwithpurplegold.com/contact-us/